Select the items you'd like to return.
HOW IT WORKS
Get a refund confirmation.
Send it off to us!
START A RETURN
To initiate a return, enter your email address into our Returns Center. A prepaid return label will be provided via email for domestic U.S. orders that qualify for a return. Once your return has been authorized, you'll receive an email with step-by-step instructions and your label attached. If your order was placed using a gift card, please contact our Customer Experience Team for additional return assistance.
HOW SOON WILL I GET MY REFUND?
We strive to process your refund as quickly as possible in the order that they are received. This can normally take between 5-7 business days. During times of high volume, it can take up to two weeks after the package has been received. You’ll be notified via email once your refund has been processed.
Our Customer Experience team is available to help out weekdays from 8am - 6pm EST via phone at 888.233.1942 or by email to firstname.lastname@example.org
WHAT ITEMS ARE RETURNABLE?
- Orders will qualify for a full refund to the original form of payment if returned within 30 days of the original purchase date.
- Returned items must be in original condition (unworn, unwashed, and with tags attached) to qualify for a refund.
- Merchandise that has incurred sleeve shortening will be accepted with a $12.95 restocking fee, which is deducted from the refund total. The original $12.95 fee is non-refundable. Please contact Customer Experience if you'd like to return a product that has had the sleeve shortened.
WHAT ITEMS ARE NON-REFUNDABLE?
- Orders returned outside of the return window or in unsuitable condition.
- Washed or worn merchandise.
- Clearance items marked as final sale and sale items with sleeve shortening.
- Free gifts or promotional items with retail value.
- Custom Made-to-Measure and Bespoke orders.
- Repurchase orders in which an Instant Voucher was used.