Returns Center

HOW IT WORKS

Select the items you'd like to return.

Get a refund confirmation.

Send it off to us!

FAQs

START A RETURN

To initiate a return, enter your email address into our Returns Center. A prepaid return label will be provided via email for domestic U.S. orders that qualify for a return. Once your return has been authorized, you'll receive an email with step-by-step instructions and your label attached. If your order was placed using a gift card, please contact our Customer Experience Team for additional return assistance.

HOW SOON WILL I GET MY REFUND?

We strive to process your refund as quickly as possible in the order that they are received. This can normally take between 5-7 business days. During times of high volume, it can take up to two weeks after the package has been received. You’ll be notified via email once your refund has been processed. 

QUESTIONS?

Our Customer Experience team is available to help out weekdays from 8am - 6pm EST via phone at 888.233.1942 or by email to customer-service@ledbury.com




    We will gladly accept returns for eligible ready-to-wear purchases made from Ledbury.com, Ledbury retail locations or via our customer service phone line. Returns for a full refund can be made within 60 days of purchase. Within 120 days after purchase, returns will be accepted for store credit in the amount of the most recent retail price. Orders will not be eligible for returns or exchanges after 120 days of the original purchase date.


Full Price Merchandise

  • Product ordered during promotional periods will only be eligible for the value of the initial purchase price.

Return/Exchange Only Merchandise

  • Last Call Merchandise is only eligible for exchanges or a refund in the form of store credit. After 60 days, “last call” orders will not be eligible for any additional compensation or replacement/exchange.

Altered Merchandise

  • Sleeve shortening fees and shipping costs are non-refundable.
  • Merchandise purchased with sleeve shortening will be accepted for return with a $12.95 restocking fee, which is deducted from the refunded amount.

Gift Returns

  • To return a gift item, please contact us at 888.233.1942 so that we can process your request as a gift return. Gift returns that meet our return policy criteria, we are able to process a refund in the form of an e-gift card.
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